FAQ'S

Are these products expired? 

Absolutely not! A system in place allows items to be picked once orders arrive. We also keep a close inventory count from what our suppliers currently have in stock. This ensures we provide continual high-quality products. 

What taxes will I pay on my order?

Sales tax will be included with order accordingly. Sale tax amount varies on location of sale and or receivers shipping address. 

How long will it take to receive my order?

At Exotix Snacks & Goods, we strive to maintain product arrival with a sense or urgency, but sometimes packages en-route can experience slight delays due to weather, suppliers current stock, etc. If you are ever concerned about your packages whereabouts, please don't hesitate to contact us. 

What is your 'Satisfied Guaranteed' policy?

We do everything in our power to ensure your orders and shipping experience meet the highest standards. If any issues were to arise and or you aren't completely satisfied with your experience, Exotix Snacks & Goods will ensure all issues are resolved in a timely manner. 

What if I can't find what I'm looking for on your store?

Please contact us with your request! At Exotix Snacks & Goods, we strive to maintain a healthy variety to meet everyone's particular snacking needs. You will receive a reply within 24 hours about your inquiry. 

What is a best before date?

A "best-before" date, also known as a durable life date, tells you when the durable life period of a prepackaged food will end.

Durable life means the anticipated amount of time that an unopened food product, when the stored under appropriate conditions, will retain its freshness, taste, nutritional value, or any other qualities claimed by the manufacturer.

The best-before date indicates to consumers that if the product has been properly handled (stored under conditions appropriate to that product), the unopened product should be of high quality until the specific date shown.

Best-before dates do not guarantee product safety. However, they do provide you information regarding freshness and potential shelf-life of the unopened foods you are purchasing. 

It is vital to note and understand that a best-before date is not the same as an expiration date.

Selling foods that are passed the best-before dates.

By law, it is not illegal to sell a product if its best-before date has passed. However, when this date has passed, the food may lose some of its freshness and flavor, or its texture may have changed. Some if its nutritional value, such as vitamin C content, may also be lost.

What are packaging dates?

"Packaged on" dates are similar to "the best-before" date but are used on retail-packed foods with a durable life date of 90 days or less, and must be accompanied by durable life information either on the label or on a poster next to the food. The durable life information can be expressed several ways, for example, the number of days a product will retain its freshness, or a best-before date. Together, the "packaged on" date and durable life information tell consumers about the food anticipated amount of time that an unopened food product will retain its quality and freshness. 

What is an expiration date? 

An expiration date is not the same as a best-before date. Expiration dates are required only on certain foods that have strict compositional and nutritional specifications which might not be met after the expiration date.

Expiration dates must be used on the following products:

*formulated liquid diets (nutritionally complete diets for people using oral or tube feeding methods)

*foods represented for use in a very low-energy diet (foods only sold by a pharmacist and only with a written order from a physician)

*meal replacements (formulated food that, by itself, can replace one or more daily meals)

*nutritional supplements (food sold or represented as a supplement to a diet that may be inadequate in energy and essential nutrients)

*human milk substitutes (infant formula) 

After the expiration date, the food may not have the same nutrient content declared as on the label.

Food should not be purchased, sold or eaten if the expiration date has passed. It should be discarded. 

What is your return policy?

 We understand things can occur at the manufacture plant. We encourage you to reach out to us regarding a refund, exchange, or return. Please understand that we cannot accept opened packages of food, drinks, and other products for refunds. Please take care to examine your package on the day it arrives, so that you can make us aware of any issues immediately. At Exotix Snacks & Goods, we strive to have your issue resolved with a sense of urgency. 

Return Procedure

We must approve all returns and refunds. Any claims (such as incorrect items in your shipment, damage to the contents, etc.) must be made within 14 days of your order being delivered. Exotix Snacks & Goods will charge a 30% restocking fee on all pre-approved return merchandise. 

We will refund the cost of your products, minus restocking, and shipping charges. Once the return is approved and returned by reviewing if product is new-sealed and or a re-sellable product, we will then proceed with the refund/exchange process.To qualify, the individual packages must be unopened & unaltered. Exotix Snacks & Goods will not be responsible for the cost of shipping back to our warehouse unless the product was either defective or different from the items initially ordered. 

Please ensure that you have received something other than what you ordered before contacting us for a refund/replacement. We will not be responsible for manufacturer changes in packaging that may not precisely match our photographs. 

If you have questions regarding these policies or procedures, please feel free to contact us.